Política de envío
SHIPPING POLICY
At 31 Nights of Frights, we aim to make the shipping process as simple and transparent as possible. We currently ship exclusively to Spain.
ORDER PROCESSING
Once your order is placed, it begins processing as soon as possible.
Please allow approximately 2–3 business days for order processing before your package is shipped.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
SHIPPING TIME
Estimated delivery time within Spain:
7–15 business days
Please note that this estimated shipping time does not include the 2–3 business day processing period.
Delivery times may occasionally vary due to factors outside our control, such as carrier delays, high seasonal demand, public holidays, customs procedures or other logistical circumstances.
ORDER CANCELLATION
If you wish to cancel your order, please contact us as soon as possible at:
We will do our best to cancel your order if it has not yet been processed or shipped.
However, once an order has entered the fulfilment or shipping process, we may no longer be able to stop or cancel it.
This does not affect any consumer rights you may have regarding returns or withdrawal after receiving your order.
LOST OR MISSING PACKAGES
If your package appears to be lost during transit, please contact us at:
We will review the shipment and work with the shipping carrier to resolve the issue.
Where appropriate, we may arrange a replacement, reshipment or refund depending on the circumstances.
INCORRECT SHIPPING ADDRESS
Customers are responsible for ensuring that all shipping information entered during checkout is correct.
Please double-check your:
- Full name
- Shipping address
- Postal code
- Contact details
before completing your purchase.
If you notice an error after placing your order, contact us immediately at:
We will try to update the information before the order is processed, but we cannot guarantee that changes will be possible once fulfilment has begun.
If the shipping error was caused by us, we will take responsibility and resolve the issue at no additional cost to you.
TRACKING INFORMATION
When tracking is available, you will receive an email containing your tracking number or tracking link after your order has been shipped.
Please note that tracking information can sometimes take 2–5 business days to update after dispatch.
If your tracking has not updated after several business days, please contact:
and we will be happy to assist you.
CUSTOMS AND IMPORT FEES
Our store currently serves customers in Spain.
Depending on the origin and shipping method of your order, packages may occasionally be subject to customs processing or import procedures.
Any applicable charges or taxes will depend on the circumstances of the shipment and applicable regulations.
Customs processing may also occasionally cause additional delivery delays.
SHIPPING DELAYS
While most orders are expected to arrive within the estimated 7–15 business day delivery period, delays may sometimes occur due to circumstances outside our control.
These may include:
- Carrier delays
- High seasonal demand
- Public holidays
- Weather conditions
- Customs processing
- Unexpected logistical disruptions
If your order is significantly delayed, please contact us so we can investigate the shipment.
CONTACT US
If you have any questions regarding shipping, delivery or tracking, please contact us at:
Yo usaría esta versión en vez de la original. Mantiene el estilo profesional de una política de shipping, pero elimina cosas que no encajan con la tienda como Estados Unidos, Canadá, Australia, Priority + Insured Shipping, etc.